They highlight the importance of branding in the online environment, which can provide retailers with a competitive advantage and customer loyalty. A well-defined and communicated brand can help e-shops in many ways, including influencing customer decisions or sensitivity to price changes. The results of the study show that half of Czech and Slovakian e-shops try to work with their brand in some way, but in most cases their efforts end with a name and logo. More than three quarters (78 per cent) of respondents said that their e-shop has a defined brand.